Our Team

Countersync was established in 2002 to create countertops for home and commercial use. In 2007, we began to focus solely on solid surface countertops, as we felt this best served the needs of our customers. With solid surface countertops available in such a wide range of colors and textured looks and profiles, we knew we could offer our residential and commercial customers a sophisticated, long-lasting, and easy-to-care-for surface. Our team of design professionals and fabrication/installation professionals has a vast knowledge of our industry and offer the best in craftsmanship, timely delivery, and expert installation, in addition to a positive customer experience.

 

Bill Phillips, owner

After 33 years in corporate business, Bill was looking for a change of pace when he decided to buy Countersync in 2009. While he had a wealth of management experience, he admittedly knew little about the countertop industry. Enthusiastic about his new role as a small business owner, Bill immediately dedicated himself to learning everything he could. Soon after taking over the business, Bill graduated as a DuPont Corian certified fabricator and installer. Bill is committed to providing superior customer service and personally completes every quote and in-home estimate. Bill is friendly, approachable, and values his customers, his employees, and the CSRA community. In addition to his work at Countersync, Bill volunteers with United Way, the West Augusta Rotary Club, and reads to a group of first graders at a local elementary school.

Derrick Walter, shop foreman

Derrick Walter began working in solid surface in 1999 and graduated as a Dupont™ Corian® certified Fabricator/Installer in 2005. He was the lead installer for 5 years and has been the shop foreman for the past 8 years. He is an expert in the fabrication and installation of all solid surface brands. His considerable skill in troubleshooting and problem solving has been crucial in the diagnosing of solid surface countertop repairs. He has experience in building and installing Corian tub surrounds (decks), shower walls, and in thermoforming Corian into various shapes. He also has experience in commercial applications of solid surface and knowledge of industry regulations for commercial uses.

Heidi Brown, design and customer support

Heidi joined the Countersync family in 2011. Her knowledge of color and design and her ability to help meet our customers' needs come from many years of experience in her customer service and fashion/design related background. She has a keen sense of knowing exactly what the customer wants and works hard to accomplish the look they desire.

Albert Meyers, fabricator/installer

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Carlos Goodwin, fabricator/installer

Carlos has worked as a solid surface fabricator and installer for more than ten years, and he has worked at Countersync for eight years. Carlos is an expert in all areas of solid surface fabrication and installation. He is also a DuPont Corian fabricator/installer.

Chris Phillips, fabricator/installer

Chris joined our team in late 2015 and is our newest addition at Countersync. Chris's past experience has been in Warehouse Management, and for the past ten years, specifically in the tile industry for wet wall applications. We're glad to have him on board!

Donna Ford, accountant

Donna joined Countersync in July, 2012 and brings over 40 years of bookkeeping and accounting experience to our company. She is a welcome addition to our team, and helps with customer support as needed.

Wendy Smith, customer support

Wendy helps out during our Saturday hours of 9:00 am – 12 pm. Her customer service background is a great help to all of our weekend customers. With a background in retail customer support as well as corporate customer service, she is a perfect fit for Countersync.